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https://forums.att.com/conversations/uverse-tv-account/how-do-i-connect-to-escalation-department/5defebe9bad5f2f606c3baee
How do I connect to Escalation Department. I have had and continue to have an issue with my Uverse. For nearly three months we have had a problem with freezing picture, pixilation and disruption of connection. I have had three visits from technicians, the last being a Field Supervisor. We have software updated, replaced all equipment and lines ...
https://forums.att.com/conversations/wireless-account/escalation-department/5defee92bad5f2f606f3e12c
Escalation Department. Issues with my account (s): My wireless account needs to be a standalone account. It can’t be combined in order for me to get my 24% monthly employee discount on my bill. I’ve already faxed in the paperwork with my FAN# in order to get the discount added to my bill. Note: I’ve been trying to get this added since July.
https://forums.att.com/conversations/wireless-account/escalation-department-or-top-tier-customer-service-management-info-request-please/5defd160bad5f2f606eb78b0
Escalation department or top tier customer service management info request, please! I have a huge issue! I returned a device we ordered and for some unknown reason, not only was my returned device cancelled, my husband's active line was cancelled, too!
https://forums.att.com/conversations/wireless-billing/how-do-i-complete-an-executive-escalation/5defd973bad5f2f6067c25c1
I would like to know how I go about submitting an executive escalation. I have been misinformed and overcharged, and no one is able to help me. My bill is sitting at 371.00 and it should be 278. I ordered a line and decided I didn't need the line and could instead upgrade another line. I was told if I sent the line back within three days it ...
https://www.att.com/help/notice-of-dispute/
A Notice of Dispute is more than just calling customer care. It’s how you escalate your issue and tell the Legal Department the nature of your dispute and what you want AT&T to do for you (for example, refund a particular charge). The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim.
https://www.att.com/support/article/wireless/KM1045585
To reach customer service for an issue with your wireless service, the number is 800.331.0500 ( 611 from your AT&T wireless phone). For internet or TV support, the number is 800.288.2020. If you're still not satisfied, you may have your dispute resolved through binding arbitration before the American Arbitration Association ("AAA").
https://www.att.com/support/article/wireless/KM1041856
For customers in Alaska: If you're not satisfied with the way your complaint was handled, you may contact the Regulatory Commission of Alaska at 800.390.2782 or 907.276.6222.
https://www.reddit.com/r/IAmA/comments/2h0p7o/iama_tech_support_escalations_specialist_for_att/
AMA! : IAmA. IamA tech support escalations specialist for AT&T U-verse... AMA! I've worked for AT&T for almost a year now. I work in a call center, and deal with every department within ATT you can think of (involving U-verse, at least). My specific department is escalations, which deals with customers who call in a LOT within a certain time ...
https://carecentral.att.com/downloads/Open_and_Escalate_a_Maintenance_Ticket.pdf
1. Service Management will be notified of all escalations and will be available to assist with internal escalations as needed (delays or no response from COE). 2. Once an escalation request has been submitted via the web-based portal, AT&T support will contact you within 20 minutes, as well as keep you updated on the
https://www.att.com/ecms/dam/att/consumer/support/landingpage/userguides/pdf/West-Legal-Guide.pdf
U-verse TV services and other terms and conditions You can check out a list of U-verse TV services and prices on the included price sheet. The terms and conditions
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